Customer Service

Customer Service at MédiSolution

Our Commitment to Support

At MédiSolution, we understand that your valuable time should be spent on what you do best. We are committed to providing exceptional customer support for every product you choose. Our goal is simple: optimize the return on your investment by ensuring your business operates at peak efficiency while we focus on delivering top-tier products and services.

MédiSolution: A Lasting Partnership

We are dedicated to meeting your long-term needs and establishing lasting partnerships. We commit to evolving with you as your needs change and your business grows, ensuring that our solutions continue to meet your expectations.

Objectives of our Support Service

  • Exceeding Your Expectations: going beyond what is expected to ensure your satisfaction.
  • Increased Autonomy: A personalized knowledge transfer strategy to make you more self-sufficient with our products.
  • Responsiveness to Needs: Active listening to understand and integrate your needs into the continuous improvement of our services.

Our Support Solutions

  • Comprehensive Technical Support: A team of experts ready to optimize the performance of your systems.
  • Multifaceted Support Service: Experts from various backgrounds to ensure comprehensive care.
  • Remote Access and Support: Software installation and remote consultation for immediate assistance.
  • Automated Call Management: Efficient and centralized tracking of all your requests.
  • Regular Updates: Continuous improvements to enhance your software's features.
  • Communications: Release bulletins and newsletters informing you of updates and legislative changes.

User Groups and Training

MédiSolution offers a comprehensive range of training to help clients master its solutions. Upon request, our experts lead discussion groups composed of users to gather opinions and share best practices to fully exploit the potential of our solutions.

Remote, Online Training:

Our online training allows users to learn at their own pace, with flexible access to interactive modules and educational resources.

Webinars:

Additionally, webinars are regularly organized to delve deeper into features and answer questions live. Suitable for all levels, they are offered year-round for maximum flexibility.

On-Site Client Training:

For more personalized support, on-site training can also be provided, tailored to the specific needs of each facility.

Pricing:

Our pricing solutions are tailored for individual and group training sessions.

Contact us

For more information about our services or to discuss your specific needs, please don't hesitate to contact us. Our team is ready to assist you at every step.

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