Privacy Policy
MediSolution
Privacy Policy
Last updated: [July 13, 2023]
PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE PROCESS YOUR PERSONAL INFORMATION AND WHAT CHOICES AND RIGHTS YOU HAVE IN THIS REGARD. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY, YOU MUST NOT ACCESS OR USE THE SITE.
INTRODUCTION
[MédiSolution (2009) Inc.] is committed to protecting the privacy and security of your personal information. We also believe in transparency. This Policy explains how we process your personal information. Please read this Policy carefully to learn more about how we process your personal information, as well as the rights you may have under applicable law.
In what context does this Policy apply? This Policy describes our personal information practices for which we act as a “data controller” under applicable law. This includes information collected when you visit our website, [www.medisolution.com, www.softinfo.ca, www.mysimms.com, www.integrationsante.com, www.qualicodelogiciel.com, www.santeadomicile.net, www.medexa.com] (the “Site”). However, this Policy does not apply when we process personal information on behalf of a client. For more information on a client's data practices, please contact that client directly. We are not responsible for the privacy and security practices of our clients.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect the following types of personal data for the purposes listed below. You may choose not to provide us with personal information, but by doing so, you will not be able to access sections of the Site that require the entry of personal information.
Category | Description and Purpose |
Contact details | If you contact us, ask a question from our Site, request a demo, or inquire about our products or services, we collect your name, company name, professional email address, and phone number. We process Contact Information to provide you with our products and services, to provide customer support, to ensure the confidentiality and security of our Site, products, and services, to maintain our databases and backups, to manage our relationships with you, to communicate with you, and to keep records of our communications with you. The legal bases for this processing are consent or, where applicable, our legitimate interests in the proper administration of our Site and our business, the proper management of our customer relationships, and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. |
Account Registration Information | When you purchase or register for our services, we collect your Contact Information, your company's website URL, and a record of purchased products and services. We process Account Registration Information to provide you with our products and services, to provide customer support, to ensure the confidentiality and security of our products and services, to maintain our databases and backups, to manage our relationships with you, to communicate with you, and to keep records of our communications with you. The legal bases for this processing are consent or, where applicable, our legitimate interests in the proper administration of our Site and our business, the proper management of our customer relationships, and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. |
Communications and Inquiries | If you contact us, in addition to your Contact Information, we will receive the subject of your message and any comments, content, or other information you choose to provide. We process Communications and Inquiries to provide you with our products and services, to provide customer support, to ensure the confidentiality and security of our Site, products, and services, to maintain our databases and backups, to manage our relationships with you, to communicate with you, and to keep records of our communications with you. The legal bases for this processing are consent or, where applicable, our legitimate interests in the proper administration of our Site and our business, the proper management of our customer relationships, and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. |
Device and Usage Information | When you visit the Site, we automatically collect information from your browser and device, including the date and time of your visit and your location, IP address or unique device identifier, domain server, browser type, access time, and data on the pages you view. We process Device and Usage Information to manage the Site, provide you with requested content and functionality, ensure the confidentiality and security of our Site, develop new services, improve your experience by offering a more personalized and interactive service, and for usage analysis purposes. The legal bases for this processing are our legitimate interest in monitoring and improving our site. |
Device and Usage Information | When you visit the Site, we automatically collect information from your browser and device, including the date and time of your visit and your location, IP address or unique device identifier, domain server, browser type, access time, and data on the pages you view. We process Device and Usage Information to manage the Site, provide you with requested content and functionality, ensure the confidentiality and security of our Site, develop new services, improve your experience by offering a more personalized and interactive service, and for usage analysis purposes. The legal bases for this processing are our legitimate interest in monitoring and improving our site. |
Other Processing Activities. We may also process personal information as needed for the following:
The establishment, exercise, or defense of legal claims, whether in court, administrative proceedings, or otherwise. (The legal bases for this processing are our legitimate interest in protecting and asserting our legal rights, your legal rights, and the legal rights of others.)
Obtaining or maintaining insurance coverage, risk management, or obtaining professional advice (the legal bases for this processing are our legitimate interest in adequately protecting our business).
Purposes that are consistent with, related to, or ancillary to the purposes and uses described in this Policy for which your personal information was provided to us.
We may process your personal information for any of the purposes and uses described in this Policy for one or more of the following legal grounds:
Because it is necessary to fulfill the services you have requested or to comply with your instructions or other contractual obligations between you and us;
To comply with our legal obligations and maintain a record of our compliance processes;
Because our legitimate interests, or those of a third-party recipient of your personal information, make processing necessary, provided that these interests are not overridden by your interests or fundamental rights and freedoms;
Because you have chosen to publish or display your personal information in a public area of the Site, such as a comment section;
Because it is necessary to protect your vital interests;
Because it is necessary in the public interest;
Because you have expressly given us your consent to process your personal information in a particular way.
We do not use personal information to make automated decisions that affect profiles or to create profiles other than those described herein.
Processing Location. We have operations in Canada, and personal information is transferred, stored, and processed in Canada where we or our affiliates, partners, service providers, or agents maintain facilities. By sending us personal information or using the Site, you agree and are required in other countries. We rely on recognized legal bases to lawfully perform cross-border/international transfers of personal information, such as explicit consent, where the transfer is necessary for us to provide services in accordance with an agreement, or where the transfer is subject to safeguards that ensure the protection of personal information.
HOW DO WE SHARE YOUR PERSONAL DATA?
When we act as a “data controller” or when applicable law permits, we may share your personal information in the following contexts.
Category | Disclosure Contexts |
Affiliates | We share personal information with our subsidiaries and affiliates and their respective officers, directors, employees, accountants, legal advisors, and agents. |
Acquisitions and Similar Transactions | We may disclose your personal information in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred. |
Disclosure with Your Consent | We may ask if you would like us to share your personal information with other unaffiliated third parties not otherwise described in this Policy. We will only disclose your personal information in this context with your consent. |
Legal Obligations and Legal Rights | We disclose your personal information in response to subpoenas, warrants, court orders, or other legal processes, or to comply with applicable laws. We may also share your personal information to “establish or exercise our legal rights; defend against a legal claim; and investigate, prevent, or take action regarding potential illegal activities, suspected fraud, the safety of persons or property, or a breach of contract.” We may also disclose personal information as needed to protect vital interests. |
Service Providers | We share personal information with our agents, contractors, and service providers. Among other things, service providers help us administer the Site, support the delivery of our products and services, send marketing communications, provide technical support, and assist with other legitimate purposes authorized by law. |
Professional Advisors | We share personal information with our insurers and other professional advisors, including lawyers, accountants, consultants, and auditors, who need access to your information to provide operational or other support services on our behalf. |
Anonymized or Aggregated Data | We exchange aggregated information and information that does not identify a specific person, such as demographic data groupings and customer preferences, (i) for reporting compliance purposes; (ii) for commercial or marketing purposes; and (iii) to help us and others understand the interests, habits, and usage trends of our users for certain programs, content, services, marketing, or features. |
HOW LONG DO WE PROCESS YOUR PERSONAL INFORMATION?
We will retain and use your personal information as long as necessary to fulfill the purposes for which it was collected, to comply with our operational requirements and legal obligations, to resolve disputes, to protect our assets, to provide services, and to enforce our contracts.
We take reasonable steps to delete personal information we collect when (1) we have a legal obligation to do so; (2) we no longer have a reason to retain the information; and (3) if you ask us to delete your information, unless we determine that doing so would violate our existing and legitimate legal, regulatory, contractual, or similar obligations. We may also decide to delete your personal information if we believe it is incomplete, inaccurate, or that its continued storage is contrary to our legal obligations or operational objectives.
To the extent permitted by law, we may retain and use anonymous, anonymized, and aggregated information for performance reporting, “benchmarking, and other purposes, as well as for product and service improvement.” When we delete data, it is removed from our active servers and databases; however, it may remain in our archives where it is not practical or possible to delete it.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We have implemented security measures to protect personal information against loss, use, alteration, disclosure, or unauthorized access and to detect fraudulent identity verification activities, including during the transmission of personal information in response to requests from data subjects. From time to time, we review our security procedures to account for new technologies and appropriate methods.
However, no security system is perfect, and no data transmission is 100% secure. Therefore, while we strive to protect personal information, we cannot guarantee or ensure the security of any information transmitted from or to the Site or services. Your use of the Site is at your own risk. We cannot guarantee that your data will remain secure in all circumstances.
If a breach compromises your personal data, we will notify you and any applicable regulatory body when required to do so under applicable law.
YOUR RIGHTS AND CHOICES
Please use the contact information in the “Contact Us” section at the bottom of this Policy to exercise your rights and choices under this Policy.
Email Preferences . If you no longer wish to receive email communications from us, you can unsubscribe by clicking the “Unsubscribe” link at the end of our emails, or by contacting us using the contact information in the “Contact Us” section at the bottom of this Policy, providing your name and email address so we can identify you for the unsubscription process. As soon as we receive your instructions, we will take prompt corrective action. Please note that registered users cannot opt out of receiving transactional emails related to their account.
Accuracy and Updating of Your Personal Information . Our goal is to ensure that your personal information is accurate, up-to-date, and complete. If any personal information you have provided to us changes, please update your account/user profile, or inform us using the contact information in the “Contact Us” section at the bottom of this Policy. We are not responsible for losses resulting from inaccurate, inauthentic, deficient, or incomplete personal information you provide to us.
Complaints . If you believe your rights regarding your personal information have been violated, you can file a complaint with us by contacting us using the contact information in the “Contact Us” section at the bottom of this Policy.
Individual Rights . You may have certain rights regarding your personal data under local data protection laws, and we discuss the rights provided in different jurisdictions below. We honor individual rights where required by applicable law, and depending on applicable laws, these rights may include the following:
- Accessing your personal information;
- Learning more about how we process your personal information;
- Rectifying inaccurate personal information and, taking into account the purpose of processing personal information, ensuring it is complete;
- Erasing or deleting your personal information;
- Limiting our processing of your personal information;
- Transferring your personal information to another data controller, where possible;
- Objecting to certain processing of your personal information;
- Refusing the disclosure of some of your personal information to third parties;
- If you are under 16 years of age, or any other applicable age of consent, authorizing certain disclosures of your personal information to third parties;
- Not being subject to discrimination for exercising your rights described above;
- Not being subject to a decision based solely on automated processing, including profiling, which produces legal effects;
- Withdrawing your consent at any time (to the extent that we base processing on consent), without affecting the lawfulness of processing based on that consent before its withdrawal.
All requests must be sent to the contact information listed in the “Contact Us” section of this Policy. Your personal information may be processed in response to these rights. If you exercise a right that falls under the responsibility of a third party, including one of our clients, we will tell you to contact the appropriate data controller who is responsible for responding to your request.
HOW DO WE USE YOUR PERSONAL INFORMATION?
The disclosures below outline our data practices.
- Personal Information Collected : We have collected the categories of personal information listed below:
- Identifiers
- Commercial information
- Internet or other electronic network activity information
- Geolocation data
- Audio, electronic, visual, or similar information
- Professional or employment-related information
- Categories of Sources : We have collected the personal information identified in this Policy from you [and other third-party sources, including data partners].
- Collection of Information for Commercial Business Purposes : We have collected the categories of personal information listed above for the following purposes:
- Providing you with products and services
- Offering you customer service
- Ensuring the confidentiality and security of our Site, products, and services
- Managing our databases and backup copies
- Managing our relationship with you
- Communicating with you
- Maintaining a record of our communications with you
- Operating our business
- Detecting fraud, illegal activities, or security breaches
- Operating the Site
- Providing you with requested content and functionality
- Developing new services
- Improving your experience by offering a more personalized and interactive service
- Usage analysis
- Personal Information Sold : We have not sold categories of personal information.
- Personal Information Disclosed for Commercial Purposes : We have disclosed the categories of personal information listed below for commercial purposes. We have disclosed each category of personal information to the following third-party categories: (1) parent companies, subsidiaries, and affiliates; (2) advisors (accountants, lawyers); (3) service providers (data analysis, data storage, direct mail, marketing, website and platform administration, technical support); and (4) operating systems and platforms.
- Identifiers
- Commercial information
- Internet or other electronic network activity information
- Geolocation data
- Audio, electronic, visual, or similar information
- Professional or employment-related information
No Financial Incentives : We do not offer financial incentives, price differences, or service differences in exchange for the retention or sale of your personal information.
THIRD-PARTY SITES AND SERVICES
This Policy does not apply to any third-party application or website. The site may contain links to third parties, as well as media or other content from third parties. These links are directed to external, third-party resources that have their own privacy policies. Due to the dynamic media capabilities of the Site, links to external third-party resources may not be clear. If you click on a third-party link, you will be redirected outside the Site. You can check the URL to confirm that you have indeed left the Site.
We cannot (1) guarantee the adequacy of privacy or security practices employed by third-party content and media or their websites; (2) control the independent collection or use of your information by third parties; or (3) endorse third-party information, products, services, or websites accessible via embedded links on the Site.
Any information you provide or that is automatically collected from you by a third party will be governed by that party's privacy policy and terms of use.
COOKIES AND SIMILAR TECHNOLOGIES
First-party and third-party cookies
A “cookie” is a small file created by a web server that can be stored on your device (if you allow it) for use either during a particular browsing session (“temporary” cookie) or during a subsequent browsing session (“persistent” or “permanent” cookie). “Temporary” cookies are temporarily stored on your hard drive and only last until they expire at the end of your browsing session. “Persistent” or “permanent” cookies remain on your hard drive until they expire or you delete them. Local shared objects (“flash” cookies) are used to collect and store information about your preferences and your navigation to, from, and on a website. First-party cookies are set by the website you are visiting, and they can only be read by that site. Third-party cookies are set by a party other than that website.
Other similar technologies
In addition to cookies, there are other automatic data collection technologies, such as web beacons, pixel tags (invisible images, clear pixels), and navigation data collection (log files, server logs, etc.) that can be used to collect data when users browse and interact with a website. For example, pixel tags are tiny graphics with unique identifiers that are used to understand browsing activity. Additionally, Urchin Tracking Module (UTM) codes are strings of characters that may appear in a URL when you navigate from one web page or website to another. This type of string can contain navigation information such as the advertisement, page, or publisher that sent the user to the destination website.
What cookies and similar technologies are used and how are they used?
Other third-party technologies
Some third parties may use automated data collection technologies to collect information about you when you browse the Internet. We have no control over these third-party technologies or how they are used. If you have questions about targeted content, you should contact the responsible party directly or consult their privacy policy.
Your choices regarding cookies
Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you can set your browser to refuse all or some types of cookies, or to alert you when cookies are sent by website technologies. These settings may prevent you from taking full advantage of the Site's features. Also, adjusting cookie settings may not completely delete all cookies that have already been created. To delete them, access your browser settings after changing your cookie settings. Additional information is available below on how to disable cookies or manage their settings for some of the main web browsers:
Google Chrome:
https://support.google.com/chrome/answer/95647?hl=en
Internet Explorer:
https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
Safari:
https://support.apple.com/en-us/guide/safari/sfri11471/mac and https://support.apple.com/en-ca/HT201265
To learn how to manage your Flash cookie settings, visit the Flash Player Settings Manager page on Adobe's website at: https://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html.
For more information on how to change your browser settings to block or filter cookies, visit http://www.aboutcookies.org/.
To learn more about internet advertising practices and available consumer resources, visit http://www.aboutads.info/consumers/, http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work, or http://www.networkadvertising.org/choices.
CHILDREN
Our Site, products, and services are not intended for children under 14 years of age, and no information is knowingly collected from children under 14 years of age. No person under 14 years of age may access, browse, or use the Site or provide us with any information. If we learn that we have collected or received personal information from a child under 14 years of age without the consent of a parent or legal guardian, we will take steps to stop collecting such information and delete it. If you believe we have received information from a child under 14 years of age, please contact us using the contact information in the "Contact Us" section provided below.
UPDATES AND CHANGES TO THIS POLICY
We may add, change, update, or modify this Policy from time to time. We will post all changes to this Policy on this page. The updated policy will become effective upon its publication. If we make significant changes, we will also notify you by a notice on our Site's homepage for a reasonable period. We may also, at our discretion, inform you by email of changes to this Policy.
You must, and you acknowledge and agree that it is your responsibility to carefully review this Policy from time to time before using the Site, to be aware of its current terms. Your continued use of the Site after the “last updated” date will constitute your acceptance of any changes and our collection and sharing of your information in accordance with the then-current Policy. If you disagree with this Policy and our practices, you should not use this Site.
CONTACT US
If you have any questions or concerns, wish to exercise your rights, or file a complaint with us, you can contact us using the information below, and we will do our best to assist you.
Kaylana Marchionni, Quebec Privacy Officer
Contact us
For more information about our services or to discuss your specific needs, please don't hesitate to contact us. Our team is ready to assist you at every step.
